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The Business of Healthcare Podcast with Tara Humphrey

Oct 10, 2019

Dr. Gyles Morrison is a Clinical UX and Digital Therapeutics Specialist and the Managing Director of Dr-Hyphen, a clinical user experience (UX) and digital health consultancy firm based in Leicestershire, UK. His company is dedicated to helping healthcare companies around the world to improve the user experience of their products and services. His company has worked with countless leaders in healthcare, including Digital Health London, Life Healthcare, and the Health Innovation Network of South London. Dr. Gyles holds a Master’s degree in Human-Computer Interaction with Ergonomics and Socio-Technical Systems from UCL as well as in Medicine from Queen Mary University of London.


Dr. Gyles joins me today to discuss what a user experience specialist does in the healthcare setting. He explains what UX is and why it is more than information technology. He shares the challenges his colleagues have faced while trying to engage with healthcare professionals. He also discusses the benefits of having a UX designer on your healthcare team and shares practical examples of the user experience at it’s best.




“If we make technology that keeps in mind the different needs and wants and limitations that people have, they will be able to perform their tasks much better.” - Dr. Gyles Morrison




This week on The Business of Healthcare:


  • What is UX and why it’s important for healthcare organizations
  • How healthcare organizations can use the user experience to support health-related products
  • The difference between a UX designer and an IT Project Manager with a background in clinical healthcare
  • The number of UX designers that specifically focus on helping healthcare companies
  • Common challenges and obstacles that UX designers face when trying to engage with doctors
  • The benefits of having a UX designer on your team
  • Examples of how healthcare technology and patient and clinician involvement can seamlessly integrate and improve the user experience
  • What Human-Centered Design is and why it’s important for the healthcare industry to keep it top of mind when developing products and services
  • How Dr. Gyles pivoted his career from working as a medical doctor to becoming a healthcare entrepreneur
  • What healthcare professionals should consider when designing their next product
  • What’s on the horizon for Dr. Gyles Morrison



Connect with Dr. Gyles Morrison:






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