Jul 1, 2026
What does it take to build a healthcare technology company that survives 26 years of NHS change?
In this episode of The Business of Healthcare Podcast, Tara speaks with Andrew Whiteley, former GP and CEO of Lexacom, he shares how a simple frustration in general practice evolved into a business supporting thousands of clinicians, why innovation should always solve real-world problems, and how the rapid rise of AI is changing clinical documentation without compromising security or usability.
The conversation also explores what happens when things don't go to plan, rebuilding customer trust after a difficult product rollout, and why listening to users remains at the heart of long-term success.
In this episode, Andrew discusses:
- Building products around clinicians' real-world challenges
- Balancing AI innovation with patient privacy and data security
- Leading a business through setbacks and rebuilding customer trust
- The importance of customer feedback in shaping product development
- Staying focused while competitors enter the market
- Lessons learned from 26 years of building in healthcare
This episode is a conversation about innovation with purpose, resilient leadership, and creating technology that genuinely helps clinicians spend more time with patients.
To learn more about Lexacom, contact the Sales Team here, call 01295 236910, or email Andrew directly here.