May 10, 2023
This week's Business of Healthcare podcast episode is a leadership and management masterclass, delivered by Director of Ardens Manager, Laura Tomlin.
Ardens provide an end-to-end solution to primary care organisations which consists of two products: Ardens Clinical, a clinical decision support tool delivered to over 86% of GP Practices, and Ardens Manager, which provides dashboards for contracts such as QOF and the Network Contract DES to over 50% of GP Practices and Primary Care Networks. Ardens Manager is also due to launch their new Capacity and Access dashboard focused on improving and monitoring patient experience, access and appointment activity.
Laura started at Ardens on a work experience placement and quickly progressed to executive level; all whilst overseeing the development of Ardens Manager from inception. Laura is truly an inspiration for aspiring young female leaders and entrepreneurs.
I wanted to understand more about how Laura has managed and coped with rapid career progression, what her day to day looks like and what structures (and support systems) she has in place to enable her to continue to smash her goals.
Here's what we discussed:
- Practical leadership and management advice for those on a similar journey (or seeking to get to where Laura is now)
- Laura's framework for managing feature requests and adapting the Ardens Manager product
- Dealing with client feedback
- What happens if / when things don't go as well as planned
- Ardens Board meeting structure and how the wider teams feed in to their senior leads
- Assessing the qualities of senior leadership team hires
- What Laura has learnt from having professional coaching
- Winding down after a typically busy day
Getting in touch:
I would recommend saving this one as it is definitely an episode that I will revisit again and again!
I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 80 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.
I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.
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